Shipping policy

Shipping Policy

Thank you for shopping at Big Island Running Company! Below are the terms and conditions that constitute our Shipping Policy.

Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

  • Free Shipping: Standard shipping is FREE on all domestic orders over $100 (before taxes and after discounts).

  • Standard Shipping (Orders under $100): Calculated at checkout based on destination and weight. Estimated delivery within 3 to 7 business days.

  • Expedited Shipping: Available at checkout. Estimated delivery within 2 to 3 business days.

Domestic Shipping (Hawaiʻi & Mainland US)

  • Local / Hawaiʻi Orders: Orders shipped within the Hawaiian Islands typically arrive within 1 to 3 business days after processing.

  • Continental US: Orders shipped to the U.S. mainland are delivered via USPS or UPS depending on the shipping method selected at checkout.

In-Store Pickup

If you are located locally, you can skip shipping fees entirely with free local pickup:

  • Pickup Location: Big Island Running Company, 75-5807 Alii Drive, #C-8, Kailua-Kona, HI 96740

  • Pickup Hours: Monday-Saturday: 10:00 AM - 6:00 PM; Sunday: 12:00 PM - 5:00 PM

  • Orders placed for in-store pickup will be ready within 24 hours. You will receive an email confirmation when your items are ready for collection.

International Shipping

We currently offer international shipping to select countries.

  • Shipping rates and estimated delivery times are calculated at checkout.

  • Duties and Taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Big Island Running Company is not responsible for these charges if applied; they are the customer’s responsibility.

How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification containing your tracking number. Please allow up to 24–48 hours for tracking details to update.

If you haven’t received your order within the estimated delivery timeframe, please contact us at shop@bigislandrunningcompany.com with your name and order number.

Damaged or Missing Packages

If your order arrives damaged, please save all packaging materials and damaged items, and contact us immediately at jason@bigislandrunningcompany.com so we can assist you.